Refund policy

We do not refund or accept returns on consumable goods.

To start a return for a damaged parcel, you can contact us at krazykandyzltd@yahoo.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at krazykandyzltd@yahoo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods 
Unfortunately, we cannot accept returns on sale items or gift cards.

If more than 15 business days have passed since we’ve approved your return, please contact us at krazykandyzltd@yahoo.com.